Support
Frequently asked questions
General questions
- What glass thickness does frameless shower hardware fit? +
- Most of our clamps and hinges fit 3/8" (10mm) and 1/2" (12mm) tempered glass — the two standard frameless thicknesses. Each product page lists its exact compatible range in the spec table, so check it before ordering.
- What finishes are available? +
- We offer a coordinated 7-finish system so every piece in a shower matches: Polished Chrome, Brushed Nickel, Matte Black, Satin Brass, Brushed Gold, Oil Rubbed Bronze, and Brushed Bronze. See the Finishes page for live swatches.
- Do you ship nationwide, and how much is shipping? +
- Yes — we ship hardware (clamps, hinges, handles, and U-channel) anywhere in the USA. Hardware ships flat-rate and is free over the threshold shown at checkout, typically in 1–2 business days with tracking. Frameless shower doors are local pickup only at our Houston, TX facility.
- How do I measure for frameless shower hardware? +
- Measure your glass thickness first (3/8" or 1/2"), then the opening and the hinge or clamp positions. For glass-to-glass fittings, note the angle you need — 90°, 135°, or 180°. If you are unsure, contact us with photos and dimensions and we will confirm the right parts.
- What is the difference between glass-to-glass and wall-mount hardware? +
- Glass-to-glass clamps and hinges join two glass panels (common on return panels and inline walls), while wall-mount hardware fixes glass to a stud or tiled wall. Each product page states its mount type — match it to how your panels meet.
- Is the hardware solid brass? +
- Our premium hardware is engineered from solid brass with a PVD or powder finish for corrosion resistance in wet environments. The exact material is listed in each product's spec table.
- Do you offer trade or contractor pricing? +
- Yes. Builders, glaziers, and designers can apply for trade pricing and tax-exempt purchasing through our Trade program. Approved accounts get list pricing at checkout.
- Can I match existing CRL hardware or order replacement parts? +
- Many of our parts correspond to standard CRL models (for example BGC135 and BGC180). Search the exact model or part number, or contact us with a photo and we will identify the match.
- What is your return policy? +
- Uninstalled, re-sellable hardware can be returned within 30 days with pre-approval. See the return policy for details; made-to-order doors and glass are non-returnable.
- How long does delivery take? +
- In-stock hardware ships within 1–2 business days and typically arrives in 2–5 business days in the continental USA. You will receive tracking by email when it ships.